Terms and conditions of Sancuro Infotech Private Limited



Welcome to Sancuro Infotech Private Limited Using www.sancuro.com, you have accepted the terms and conditions as stated below:

We are an exclusive enterprise working in the remote tech support domain. We provide niche expertise in system and network configuration and maintenance for IT-enabled establishments. Through refined security protocols, pay-per-service model and end-to-end array of services, we serve diverse industries and reputed clients. We move ahead with the mission to achieve customer satisfaction by prompt and transparent services. While ensuring security and confidentiality of customer networks, our thrust is on building complete and safe networks through convergence.


We hereby grant you a non-exclusive, revocable license to use the Website as enshrined in the Terms of Use; provided, however, that (i) you will not be permitted to copy, distribute, or make plagiaristic works of the Website in any medium without our prior written approval; (ii) you will not amend or transform any part of the Website other than as may be rationally required to make the legitimate use of the Website for its anticipated purposes; and (iii) Except as otherwise provided you will adhere to the terms and conditions of the Terms of Use and act in accordance with all applicable laws.


Use of site is only to persons who can form legal binding contracts under applicable law. Persons who are "incompetent to contract" are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site under the direction of a parent or legal guardian. If you are below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any services which is for adult consumption; sale or purchase by minors is strictly prohibited.

You may not use the Site for any of the following purposes:

  1. Propagating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorized access to other computer systems.
  4. Interfering with any other person's use or enjoyment of the Site.
  5. Breaching any applicable laws;
  6. Interfering or disrupting networks or web sites connected to the Site.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.


You shall not upload, post, pass on, transfer, propagate, distribute, or facilitate distribution of any content that:

  • disturbs anyone's privacy by attempting to store, or publish private or personally identifiable information,
  • contains falsehoods that could damage Sancuro Infotech Private Limited  or any third party;
  • is pornographic, harassing, vile, illegal, obscene, defamatory, libellous, hatred or physical harm of any kind against any group or individual; contains nudity, violence or inappropriate subject matter; or is otherwise inappropriate;
  • is copyrighted, protected by trade secret or otherwise subject to third-party proprietary rights,
  • enclose or prop up an illegal or unauthorized copy of another person's copyrighted work, such as pirated computer programs or links to them, information to circumvent manufacture installed copy-protection devices, pirated music or links to pirated music files, or lyrics, guitar tabs or sheet music, works of art, teaching tools, or any other item the copy, display, use, performance, or distribution of which infringes on another's copyright, intellectual property right, or any other proprietary right;
  • Is projected to terrorize, follow, defame, swindle, humiliate, victimize, or intimidate an individual or group of individuals for any reason whatsoever.
  • mean to harm or interrupt another user's computer or would allow others to illegally access software or bypass security on websites or servers;
  • publicizes or solicits a business not related to or appropriate for the Website
  • contains or could be considered "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial
  • dole out or contains viruses or any other technologies that may harm Sancuro Infotech Private Limited, or the interests or property of Sancuro Infotech Private Limited users
  • contains links to commercial services or websites, except as allowed pursuant to the Terms of Use; is non-local or irrelevant content;
  • Includes identical content to other open Postings you have already posted; or uses any form of automated device or computer program that enables the submission of Postings without the express written consent of Sancuro Infotech Private Limited.



(a) acquiring or using a Service without making the due payment; (b) purchase a Service when you do not even meet the terms of the Service Providers as outlined in the Posting, or agree to purchase a Service with the aim of disrupting a Posting; or (c) misuse any options in connection with the use or purchase of any Service.


www.sancuro.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on www.sancuro.com.You should regularly review the Terms & Conditions on www.sancuro.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.


Following are the steps for Delivery, execution of the Sancuro Infotech Private Limited configuration services.                                                                                 

a)  Once the Customer make the selection of configuration services from www.sancuro.com for desired product an email notification sends out the registered email ID giving details of the opted services.

b)  Upon payment realization, Sancuro Infotech Private Limited Helpdesk will open support ticket for execution of selected services, assign agent who will be in touch with customer for further assistance. It is expected that you review the selection of required services with readiness of product and licenses to be configured with you. If you are being satisfied with selection, then proceed for the CHECK-OUT and payment through credit card or net-banking or Cheque.

c)  Pre-requisite for completion of the work will be verified before scheduling execution. Customer should be ready with every inputs required and requested by the agent.

d)  Implementation is scheduled at a time mutually agreed upon by Sancuro Infotech Private Limited and the customer. This will be during standard local Sancuro Infotech Private Limited business hours excluding standard Sancuro Infotech Private  Limited holidays, unless otherwise agreed to by Sancuro Infotech Private Limited (any services provided outside of Sancuro Infotech Private Limited standard business hours may be subject to additional charges).

e)  After the installation is scheduled the customer must complete the online pre-installation checklist before the installation. If this does not occur, installation will be delayed.

f)   On the day of implementation, the customer will sign into Remote Access Services portal and acknowledges receipt of the Certificate, including the terms and conditions of the services applicable at the time of purchase.



Customer is eligible for the Remote Configuration Services if the following prerequisites are completed before start of the delivery

a)  Customer Agree to the Terms and Conditions mentioned in this “Terms & Conditions of Sancuro Infotech Private Limited” document.

b)  Customer has a laptop or desktop connected in a network with good continuous internet connection.

c)  The product which customer needs to be configured has to be in the network and accessible from the laptop / desktop from which the Remote access will be initiated.

d)  All necessary software(s) are available to install (either media or cloud access to download the software).

e)  Firewalls, routers, and switches are set up so that they enable remote access from Sancuro Infotech Private Limited networks.



Customers are responsible for fulfilling the following requirements

a)  Back up all existing data and programs on affected systems and complete the subsequent recovery operations. Sancuro Infotech Private Limited has no liability for loss or recovery of data or programs.

b)  Review, complete, and provide the pre-installation checklist to Sancuro Infotech Private Limited.

c)  Ensure that all service eligibility prerequisites have been met including the software and its version, hardware firmware, software and hardware capability and compatibility to support the purchased service.

d)  Assign a designated individual who has

  1. Authorization to grant all approvals, provide information, and ensure the availability of all hardware firmware, and software that Sancuro Infotech Private Limited will need in order to deliver these services
  2. Is available to assist Sancuro Infotech Private Limited in facilitating the delivery of the services
  3. Provide a user account that has local administrator privileges on all systems targeted for installation.
  4. Provide a continuous Internet connection and required settings to enable WebEx or similar network services connectivity.



Activities such as, but not limited to, the following are excluded from this service

a)  Configuration of services on the selected product which are not purchased.

b)  Configuration of services which are mandatory as pre-requisite before configuration or installation of purchased services. (e.g. For Active directory configuration on the server, Server should be ready with compatible operating system, or for VPN Tunnel configuration in firewall or router the internet link should be terminated).

c)  In some of the services, configuration is required to be done more than one product. Also there has to be proper handshake, matching of configuration of two devices to establish result of required service (e.g. VPN tunnel configuration). In such cases it is advisable for customer to purchase the service for both devices. If not, customer is responsible to get the configuration done on the other pear device. Sancuro Infotech Private Limited services will be limited to the product and its services purchased by customer.

We strongly recommend customer to get benefit of Sancuro Infotech Private Limited Consultancy or Need Assistant services before purchase of services if required.

d)  Software application installation, configuration, or data transfer other than that which is specifically stated in the scope of work.

e)  De-installation or reinstallation of services on product(s) or software application(s) other than that which is specifically stated in the scope of work.

f)   De-installation or reinstallation of services on product(s) or software application(s) after one-time configuration if Annual Maintenance service is not purchased.

g)  Any services not clearly specified while purchase.



a)  Customers have the right to receive Remote Configuration Services for a period of 90 days from the date of purchase. After 90 days, the right to receive Remote Configuration Services will expire, and no refunds will be permitted.

b)  Sancuro Infotech Private Limited reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the customer.

c)  Sancuro Infotech Private Limited reserves the right to change the price of this service if the customer does not schedule and provide for delivery within 90 days of purchase.

d)  Sancuro Infotech Private Limited Infotech’s ability to deliver this service is dependent upon the customer’s full and timely cooperation with Sancuro Infotech Private Limited, as well as upon the accuracy and completeness of any information and data the customer provides to Sancuro Infotech Private Limited.

e)  Sancuro Infotech Private Limited may revise and update its product, services and pricing from time to time without notice. Any updates will be posted at www.sancuro.com.


This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Pune shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Sancuro Infotech Private Limited and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Pune.

Copyright & Trademark

Sancuro Infotech Private Limited  expressly reserve all intellectual property rights in all text, programs, Services, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of www.sancuro.com  or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to www.sancuro.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of www.sancuro.com . You may not modify, distribute or re-post anything on this website for any purpose. www.sancuro.com names and logos and all related Services and service names, design marks and slogans are the trademarks or service marks of Sancuro InfoTech Private Limited. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, Services or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply www.sancuro.com endorsement, sponsorship or recommendation of the third party, information, Services or service.  www.sancuro.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of www.sancuro.com or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited.


You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, www.sancuro.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.


You, as service recipient agree to shield, assure and hold harmless www.sancuro.com, its employees, directors, officers, channel partners, distributors, agents and their successors and assignees from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, as well loss of data or performance issues arising out of Sancuro’s service delivery,  which may result in any loss or liability to www.sancuro.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effectual unless and until revoked by either you or www.sancuro.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. www.sancuro.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny your access to the Site; such termination will be without any liability to Sancuro Infotech Private Limited. Upon any termination of the User Agreement by either you or www.sancuro.com you must promptly demolish all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. www.sancuro.com’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the Services already ordered from the Site or affect any liability that may have arisen under the User Agreement.


Upon revocation of your Account, your right to partake in the Website shall stand terminated. You admit and agree that your right to receive any fees or compensation hereunder shall depend upon your proper use of the Website, your compliance to the Terms of Use, the continuous activation of your Account, and your allowable participation in the Website. In the event of Termination of Service, your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account.

Upon Termination of Service, the following shall occur: all licenses granted to you hereunder will immediately come to an end and you shall without delay tear down all copies of Sancuro Infotech Private Limited Data, Marks and other content in your possession or control. You further acknowledge and agree that Sancuro Infotech Private Limited shall not be liable to you if it is discovered that any third party has terminated your access to the Website.

You agree to indemnify and hold Sancuro Infotech Private Limited, and its officers, managers, members, affiliates, successor, assigns, directors, agents, service professionals, suppliers, and employees harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third party which may arise out of such revocation of Service.


The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site. www.sancuro.com tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. www.sancuro.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site.

This disclaimer does not apply to any Services warranty offered by the manufacturer of the Services as specified in the Services specifications. This disclaimer constitutes an essential part of this User Agreement.

To the fullest extent permitted under applicable law, www.sancuro.com shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.

Without prejudice to the generality of the section above, the total liability of www.sancuro.com to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the Services ordered by you.

www.sancuro.com , its associates make no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, www.sancuro.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.

Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and www.sancuro.com with respect to the www.sancuro.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and www.sancuro.com with respect to the www.sancuro.com sites/services. www.sancuro.com failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.


Any communications, comments, questions, suggestions, or related materials to Sancuro Infotech Private Limited, will come under the purview of non-confidential and non-proprietary information. Sancuro Infotech Private Limited reserves the right to make a rightful use of any such ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Suggestions, whether or not patentable, for any purpose whatsoever , without any attribution or compensation to you .You understand and agree that Sancuro Infotech Private Limited is not duty-bound to use, any such ideas, know-how, concepts, or techniques contained in the Suggestions, and you have no right to induce such use, display, or distribution or seek recognition if the Suggestions are in fact put into practice.


We will not sell or rent your personal information to any third parties for their marketing purposes without your explicit consent. We only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process your Information on computers located in India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way, please do not use the Site.


You agree to defend, remunerate and hold risk-free Sancuro Infotech Private Limited, and its officers, managers, members, directors, employees, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of, access to, and participation in the website; your violation of any provision of the terms of use, including the privacy policy; your violation of any third-party right, including without limitation any copyright, property, proprietary, intellectual property, or privacy right; or any claim that your submitted content caused damage to a third party. This defense and indemnification obligation will survive these terms of service and your use of the website.

If you have a dispute with one or more website users, you forever release Sancuro Infotech Private Limited from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with your use of the website and/or any submitted content.

The terms of use, and any rights and licenses granted hereunder, may not be transferred or handed over by you, but may be done by Sancuro Infotech Private Limited without restriction.


You agree that the access and usage of our website shall be at your own risk. At the utmost level allowable by law, and Sancuro Infotech Private Limited through its executives, administrator, associates, directors, employees, successors, assigns, subsidiaries, affiliates renounce all assurance and warranties either expressed or  implied, statutory or otherwise, and formulate no assurances,  warranties, representations, or guarantees in connection with this website’s content, the associated services accessible on or through the concerned  website, any information,  materials, submitted content, connecting to the value, appropriateness, certainty, precision or entirety of any information enclosed or offered on this website, including without limitation the materials, data and submitted content of other users of this site or other third parties. Provided it has been unambiguously affirmed, to the highest extent permitted by applicable law, this website, the services presented on or through this website, information, materials, submitted content, and any information or material enclosed or offered on this website is provided to you on an "as is," "as available" and "whereas" basis with no warranty of indirect warranty of merchantability, fitness for a specific rationale, or non-infringement of third-party rights.  Serve-well cease to provide any warranties against inaccuracies, mistakes, or erroneousness of data, content, information, materials, substance of the website or submitted content, any unlawful access to or use of our secure servers and/or any and all personal information and/or financial information stored up therein, any malicious software such as bugs, viruses, Trojan horses, or the like which may be transmitted to or through the website by any third party, any disruption or termination of transmission to or from the website, any insulting, unpleasant, or illegitimate conduct of any third party or service user or service provider, or any loss or damage of any kind incurred as a result of the use of any data, content, information, materials, substance of the website or submitted content posted, emailed, transmitted, or otherwise made available via the website. Serve-well do not provide any sort of warranty, guarantee, and assurance or assume responsibility for any Services or service promoted or offered by a third party through the website or any hyperlinked site or featured in any banner or other advertisement.


You agree that, except as otherwise expressly provided in the Terms of Use, there shall be no third-party beneficiaries to the Terms of Use.


You agree that Sancuro Infotech Private Limited may provide you with notices, including those regarding changes to the Terms of Use, by email, regular mail, or postings on the Website.



    The entire agreement between you and Sancuro Infotech Private Limited concerning the Website shall comprise of the Terms of Use, Privacy Policy and any other legal notices or Additional Policies published by Sancuro Infotech Private Limited on the Website. If any court of competent jurisdiction regards any provision of the Terms of Use invalid, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms of Use, which shall remain in full force and effect.


You agree that any cause of action arising out of or in connection to the Website must originate within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently debarred.


The section headings in the Terms of Use are for expediency only and have no legal or contractual effect.

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