CONSUMER PRIVACY POLICY OF SANVEER INFOTECH PRIVATE LIMITED

Protecting individual privacy is important to Sanveer InfoTech Private Limited and its employees. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. This policy serves as a standard for all Sanveer InfoTech Private Limited employees for collection, use, retention, and security of non public personal information.

INFORMATION WE COLLECT

This privacy policy covers your company or personal information, including any information that we collect, use and share from you, as described further below. This privacy policy applies to our website www.sancuro.com, our products and services, and our mobile applications (collectively hereafter referred as “Services”). This privacy policy does not cover how our Users may use or share data that they collect using our services.

When you purchase a Service from us, your personal information will be collected, used, and shared consistent with the provisions of this privacy policy as well as the following information will be viewed, collected from your environment while execution of products and services offered by Sancuro, which are a part of this privacy policy.

  • IP address
  • Domain name, user name and host name
  • BIOS name and version
  • Encrypted passwords
  • Email Addresses
  • Endpoint machine/device names
  • Network domain names; Network Diagram and/or
  • Metadata as per the above

The above information is used to enable the access of your products or environment for remote configuration and or maintenance functionality of our services and is not transmitted back to Sancuro.

1) Information we Collect from You

In the course of your use of the Sancuro Services, we obtain the following information about you as described below.


a) Signing up for Services

  • Information you provide prior to any registration process, such as your mobile number and email when you provide it to us;
  • Information such as your name, company name, email address, phone number, billing address, credit card information, geographic location and industry, Taxation details etc. that you provide during any registration process, or when you call or email us (for support or otherwise) or when you use our products or services; and
  • Payment information that you provide to us (by way of our Services or otherwise) when you purchase some of our products and services, including credit card data.

b) While Execution of Services

    Data relating with online Remote pect to our Services, including the following:

  • IP address
  • Domain name, user name and host name
  • BIOS name and version
  • Encrypted passwords**
  • Email Addresses
  • Endpoint machine/Access of your environment, products while execution and assistance with resdevice names
  • Network domain names; Network Diagram and/or
  • Product serial number, registration and its Warranty details
  • Product’s OEM Support Contract Number
  • Email ID, phone number registered with OEM for their Support request
  • Product Licensing information and keys 
  • Screen shot capturing the error, issues, configuration details, system log files etc. 
  • Metadata as per the above
  • Your interactions with any videos we offer
  • Any device or other method of communication you use to interact with the Services
  • Your telephone conversations with us (which we may monitor or record).

** We never record or save any type of your password with us.

We may store data such as log files, error or issues screen shot, product registration and warranty information with your permission within our infrastructure.

2) How We Use Your Information

We have a legitimate interest in running a successful and efficient business and in providing you with Services you have purchased from us. We use the information we collect both on its own and combined with any other information we collect about you, for the following purposes:

  • To provide the requested Services to you
  • To get extended support and assistance for you for your products from OEM
  • To ensure the proper functioning of our Services
  • To offer and improve our Services
  • To provide you with requested information or technical support
  • To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);
  • To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
  • To diagnose problems with our Services or agent’s deliverables supporting you
  • In connection with our security and compliance programs
  • To administer our websites
  • To communicate with you
  • To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law)
  • To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
  • As otherwise described in this privacy policy.
  • We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics of our products and services.
  • Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services.
  • We also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.

3) Sharing of Information

As described below, we will share certain personal information with and when

  • Members of our Technical Support and Sales and Marketing team
  • OEM service providers and vendors
  • in connection with a sale, merger, acquisition or corporate reorganization;
  • authorized users within your organization
  • for legal reasons

With Corporate Family

Other members of the Sanveer corporate family to allow our corporate affiliates to contact you with offers, services or products that may be of interest to you and to provide you with their products and services. Any such corporate affiliate may use your information only according to the terms of this privacy policy.

With Partners

When we share personal information with certain third-party partners, including marketing and advertising partners, that information includes your name, email address and other information enabling partners to:

  • assist you in using our products and services,
  • contact you with offers, services or products that may be of interest to you, and
  • Provide you with their products or services.

If you are located in a jurisdiction where such sharing requires your permission, we will only do so with your consent. Please note that if you access our services through a tool that hides your location, such as through a virtual private network, you may not receive our request for permission because we were not able to identify you as being located in a jurisdiction where your permission is required.

Further, our partners are prohibited from using your contact information for any purpose beyond those set forth above without your consent. We will not provide our partners with your credit card information.

With Third Party Service Provider and Vendor

We may enter into contracts with carefully selected third parties so that they can assist us in servicing you (for example, remote access software tool, helpdesk ticketing tool, fraud detection and deterrence) or to assist us in our own marketing and advertising activities (including providing us with analytic information and search engine optimization services). Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared.

Corporate Reorganizations

If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information will be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information.

Your Authorized Users

All users authorized by you to have access to your account can view personal and service related information including the helpdesk ticket stored in the account. A primary account holder can view personal information saved in subaccounts to which they have authorized access. We share information about authorized users only for legitimate purposes consistent with this privacy policy, including servicing your account and marketing products and services to you.

Legal Process

If legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities and other relevant third partiesto conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be

  • violating our terms and conditions of use;
  • causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties; or
  • Violating federal, state, local, or other applicable law.

To mitigate fraud

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

4) SECURITY PROCEDURES

We take steps to safeguard customer information. We restrict access to personal and account information to those employees who need to know that information to provide products or services to our customers. Employees who violate these standards will be subject to disciplinary measures. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard non-public personal information.

Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification. However, the transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. It is your responsibility to protect against unauthorized access to your user ID, password, phone number, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your user ID and password private.  You must notify Sancuro immediately if you suspect that your password or user ID has been compromised.  You are solely responsible for any unauthorized use of the Website conducted via your password and user ID.  We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Information security standards

We assured you that we follow ISO/IEC 27001:2013 STANDARD to protect your personal information and trying to get persistent improvement.

Use of your information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our services, inform you about online and offline offers, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to persistently improve our service offerings, we collect and analyze demographic and profile data about our users' activity on our website.

We identify and use your ip address to help diagnose problems with our server, and to administer our website. Your ip address is also used to help identify you and to gather broad demographic information.

5) Retention of Personal Information

In general, the collected Personal Information is not stored by us for longer than three years, unless you do a prior deletion request. However, in some circumstances, we may retain certain Personal Information for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required. In specific circumstances, we may also retain certain Personal Information for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

6) Links to other sites

Our website links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.

7) Security precautions

Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

8) Choice/opt-out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information, please visit unsubscribe and take a note of the measures mentioned below:

a) Marketing Communications from us

Email

You always have the opportunity to opt out of our marketing communications with you or change your preferences by mailing us at info@sancuro.com. Some communications from us are considered transactional or service communications (for example, important account notifications and billing information), and your account(s) for Sancuro products and services are provided to you upon the condition that you receive these communications from us.

You must cancel your account(s) for Sancuro products and services, as applicable, if you do not wish to receive any transactional or service communications. You may still receive marketing communications from us even after you cancel your account unless you also opt-out of our marketing communications, as described above.

Phone

We may contact you by telephone, with your consent where applicable, for marketing purposes (including by automatic dialer and/or pre-recorded message). If you do not want to receive marketing calls, please communicate the same by mailing us at info@sancuro.com. You do not need to agree to receive automated marketing phone calls or texts from us to use the Services.


b) Information from Third Parties

To manage the information, we receive about you from a social networking site or other third parties (if applicable), you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third party site will not apply to our use of the information we have collected directly through our Services.

c) Retention of Personal Information

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than three years following the later of (i) the date on which you terminate your use of the Services or (ii) unless we are otherwise required by law or regulation to retain your personal information for longer.

9) Privacy policy changes

If we modify our privacy policy, we will post the revised statement here, with an updated revision date. If we make significant changes to our privacy policy that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect. This privacy policy was last updated in [date].

10) Your consent

By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this privacy policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

11) Complaints

If you have any questions or complaints about our use of your Personal Data and its privacy, write or call our Privacy Team at the most convenient location below.

12) Exercising your rights & contacting us

You have the right to access any personal data that you have provided to us or that we maintain about you. In addition, you have the right to withdraw any consent previously granted or to request correction, amendment, restriction, anonymization or deletion of your personal data and to request an explanation about the processing. In certain cases, your request may be denied on the basis of a legitimate exception such as where making information available would reveal personal data about another person or where we are legally prevented from disclosing such information.

13) Contact us

We value your feedback. If you have any questions or concerns about our privacy policy, our collection and use of your data or a possible breach of local privacy laws, you can contact us via email to the Sanveer Infotech Private limited On our email id i.e. info@sancuro.com Or write to us at the appropriate address i.e. Office No.1,  Lokmanya House,  44, Lokmanya Colony,  Near Vanaz Factory,  Paud Road, Kothrud, Pune – 411038, Maharashtra India.

All communications will be treated confidentially. Upon receipt of your communication, our representative will contact you within a reasonable time to respond to your questions or concerns. We aim to ensure that your concerns are resolved in a timely and appropriate manner.

Sanveer Infotech Private Limited

Office No. 1, Lokmanya House, 44, Lokmanya colony, Paud Road, Kothrud,

Pune – 411031, Maharashtra India

Email - info@sancuro.com, Phone - +91-20-25391315

Address

Sanveer Infotech Private Limited Office No.1, Lokmanya House, 44 Lokmanya Colony, Sr. No. 89/90, CTS No. 950, Near Vanaz Factory, Paud Road, Kothrud, Pune – 411038, Maharashtra, India.


info@sancuro.com

+91-(20)-2539 1315 / 2539 1320

+91-9527203330

Copyright © Sanveer Infotech Pvt. Ltd. 2018, All rights reserved.